Customer Satisfaction & Complaints Management

What is it?

ISO 10002 is the ISO guidance standard for handling customer complaints within an organization. It defines a framework for recording, tracking, resolving and turning complaints into preventive improvement, and complements ISO 9001.

What it covers

The scope covers polyester fabric knitting and dyeing.

Why it matters

It shows that when an issue arises it is systematically owned and resolved — a foundation of trust in long-running supply relationships.